FAQ

Service Area And Shopping Information

What Products Are Available For Shipping?

We offer shipping for cookie boxes, custom cookies and boutique cookie orders. If you would like to order cupcakes, mini cupcakes and other sweets, please submit a custom order. We offer pick-up and delivery from our Toronto location for custom orders.

How Long Will It Take For My Order To Arrive?

Our cookies are made fresh to order and are heat sealed so they stay fresh for up to 1 month. Orders placed before 9:00AM EST will be processed within 1-2 business days. For bulk orders, please allow 3-5 business days for your order to be processed.
We are fully integrated with CanadaPost and will provide you with approximate shipping times at checkout.
If you require a specific date, please specify this on the product page under Request A Delivery Date.
Delays may occur and we will notify you if your order is delayed.

What Area Do You Ship To?

We offer shipping throughout Canada and the United States.

How Much is Shipping?

We are fully integrated with Canada Post. At checkout, once you enter your address the exact shipping cost will be calculated.

How Long Do The Cookies Stay Fresh For?

Our cookies are heat sealed and stay fresh for up to 1 month.

Product Information

Ingredients

Vanilla sugar cookie: butter, icing sugar, flour, eggs, pure vanilla extract, baking powder

Chocolate sugar cookie: butter, sugar, eggs, pure vanilla extract, flour, cocoa powder, baking powder, salt

Fondant topping: sugar, corn syrup, water, palm oil, gum tragacanth, natural and artificial flavours, cellulose gum, modified corn starch, potassium sorbate, glycerine, acetic acid, colouring (FCF-E133, E171,E127)

Icing sugar: refined cane sugar, corn starch, meringue powder, water

Food colouring: E422, E1520, E551, E171, E122

Allergies

All orders may contain nuts, tree nuts, eggs, milk and gluten. We currently do not offer gluten-free cookies.

Shelf Life

We heat seal each cookie individually. Our cookies stay fresh for up to 1 month. Please keep cookies in a cool place.

Flavours

We offer vanilla flavours. Please visit our boutique page if you like to request other flavours.

Fondant Colours

We offer your choice of white, pink or blue fondant. Please visit our boutique order page if you would like to request other colours.

Sending A Gift?

If you are sending an order as a gift, we can hand write a note. Please specify this in the notes page. Please ensure that the correct mailing address is noted.

Payment Information

What Payment Methods Are Accepted?

We accept all major credit cards.

Cancel Or Address Change?

Once an order is processed, we cannot cancel the order or change the address.

Prices

All prices are exclusive of HST and shipping costs.

Tracking Information

Once your order is processed, we will send you a tracking number via email.

Legal

Returns

If you are not satisfied with your order, please contact us right away at info@sweetsthatsparkle.ca and we will make it right!

Terms and Conditions

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Orders

We reserve the right to cancel any order or not accept the order.

Privacy Policy

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FAQ